Our Reviews

I was in for an oil change and was told I needed two tires. Spence did not have them in stock but offered to order them for me. They ordered them the same day and they arrived in two days. I set up an appointment to have them installed and they did a flawless job the day of the installation. I think the entire service team at Spence GMC is the friendliest and most caring I have seen in my 69 years.

Great experience in purchasing a new vehicle. Friendly, caring, concerned dealership with great people to work with. No pushing or hassling on buying a vehicle. They aim to please.. Would recommend to anyone.

We are so very fortunate to have Spence Chevrolet here in Thomasville, Roger, Phillip, Will, Rocky, Al and the whole team are devoted to taking care of their customers, they aren’t just “in it” to make money, they truly care and get you into the right vehicle for your lifestyle. The finance department is exceptional, Will takes the time to review the best options that work for you the customer. Spence Chevrolet is family and we would drive across the country to purchase a vehicle from them because of the way they take care of us EVERY TIME! They are the #1 Chevrolet GMC Buick dealer in the nation! Saying thank you isn’t enough for this team, in a world full of “every man for himself “, Spence stands above the rest with compassion and consistency year after year, they never waiver from their honesty to their customers. We are so grateful for all of the Spence Chevrolet team!

Professional staff and on-time.

Always great service from this dealership.

Great people and great process

I was very pleased with the experience of buying my new truck from Spence. In fact it is the level of service that my family receives from the Spence team that is why we will continue to buy from Spence in the future.

It's always a good experience at Spence. The staff is very friendly, specifically Juan, always very professional.

Efficient

Forgot to change out my washer fluid . Light is still coming on .

Always professional!

The staff is always amazing and professional. The work was performed very quickly. Great job!

Nice people, try to do everything they can to please. Been satisfied with sales and service departments

Quick oil change and tire rotation.

Great service. Very informative and up front about everything. Courteous and friendly at all times.

My vehicle was at the shop for three months for body work. I was excited to get my vehicle back after three months, until I saw the craftsmanship and quality. After being told it was correct the second time, it's still not done correctly. I was in disgust and personally upset. So now I'm having it fixed correctly at another shop at my own expense. I would not recommend that any vehicle be fixed at this location. I expected a better job coming from a dealer. I learned a very valuable lesson about people and dealerships. Although I have always been a GM person, this whole experience has turned me against the GM products.

Buying experience was easy no stress.

Friendly and on-time.

I had an oil change done

The salesman, Roger did an excellent job of working with me on the details of the purchase. Of course I would have liked a little better consideration on the bottom line, but there was some attempt to meet my needs.

Good

It was a very easy experience. They were so easy to talk to and work with. Very helpful. Very good experience!

The service writer was very helpful and made everything go well. The car wash was very nice

none

Our sales manager David did an excellent job. The entire process was smooth and very efficient.

They were quick. Rachel was very warm and welcoming at the front desk.

Always a pleasure to deal with Spence dealership whether purchasing a new vehicle or receiving service.

Very good customer service in Service Dept.

I had called to set up an appointment head. Wait for the parts for about 3 days. They set me an appointment up for Thursday morning. I had the car towed there Wednesday night. Somehow the keys got misplaced to the workorder. And it took another week and a 1/2 to get my car fixed. I understand they were backed up and busy but I did have an appointment which got missed because they couldn't find the keys

Truck has had an oil leak since it was new, over two years. I have taken it back and had it looked at, at least 6 times and after every attempt to fix it the truck still leaks oil. This last time the dealership had it for 5 weeks and still leaks. Nothing has been fixed, so now I will take it to another dealership to see how they do.

I really enjoy going to Spence for my Enclave's service. The service writers are friendly and polite, and keep me informed of the progress of the mechanic's work, whether I've dropped it off or I'm waiting. The waiting room is comfortable, and I can choose to watch TV, or go nearby to another room and read.

Spence is always very easy to deal with. They are respectful of my time and my money. I will continue to use them as a dealer for years to come.

Friendly, knowledgeable customer service at service and parts department's. All auto services needed were done and in good time for what needed to be done.

Bought a used 19 suburban, drove it for about one week before my tire pressure light came on. The back left tire was not being read on the monitor. Looked into my Chevrolet app, it was saying my ABS system needed serviced. Got into contact with my salesperson, I told Him I was unable to bring it in immediately, as I work a full time job, and live 45 minutes away and have children to care for. He told me they would take a look at it, being as I hadn’t even driven 1000 miles yet. Upon the vehicle being brought to the dealership, I was informed that 3 of my tire pressure sensors were out, not just one.. and my abs system was not even looked at because we needed a “ more senior tech” to check into it. Rachel was kind enough to drop the cost of looking at it, in half. But I personally don’t think it should have been a charge at all, seeing as it was just purchased. Upon entering my vehicle; NONE of my tire pressure sensors are working. My tire pressure light is still on; and my ABS system still needs to be looked at.

Good

We went to look at a truck that we found on the website and decided to buy it after the test drive. Phillip Park was our salesman. He handled everything with professionalism. Will and Cameron also acted very professional. Fastest time ever buying a new vehicle. Total time from test drive to driving off the lot was about 2 1/2 hours. Will buy from again!!

Fantastic Service! From start to finish!

always good

great experience great people

Did a great job on new front brakes for my truck. Stopping now is smooth, easy and very quiet.

It was a good visit everyone was friendly and very helpful

Very good service and employees

Very nice people and great service!

Repaired dash board

Very friendly and helpful staff.

Great service

Great experience with Rocky Spence. He was professional and succinct.

I was sent a link to track the status of my truck. Status never changed the 2 1/2 hours I was at the dealership. It was useless.

I was in your dealership on 05/26/25 for an oil change. I want to begin by stating that I had no problem with your staff. But I am upset. I had a coupon for a 6-quart oil change for $69.52 (expiration date is 06/16/25). When they were done with my car, the service advisor, Rachel Embert) working with me said that they could not accept the coupon because my car only held 5 quarts of oil. She did, however, offer to have me speak with a manager, but unfortunately I was not able to take the time to do so. I had to pay $96.63. I had to pay more because my car did not hold 6 quarts. That makes absolutely no sense to me. I bring my car to your dealership because I like the people and service. I have purchased 2 cars from you. So needless to say, I was very disappointed. Why would you all have sent me that coupon if I could not use it? Lisa Meyer

everyone was friendly.. the salesman and finance and office personnel all were polite and gave clear and understandable communications. the "deal" was fair and communicated easily.

Great service and found the vehicle I wanted at a fair price. Rocky Wayne and Will were great. James is a good dude too.

Long wait times even with appointments. Great service though.

My experience was good. I was updated on the services my vehicle needed and it was taken care of.

The only issue I had was they did not call me when my vehicle was ready. Finally the next day I called and they said, Oh, your truck was ready yesterday. Was a real inconvenience because I need my truck for work.

You all Rock! Thank you

It always a good experience when I have my car serviced. Juan and the entire service team are very professional and a pleasure to work with.

Probably one of the least painful buying experiences I have had. Brandt was super helpful and got the job done without having to make a bunch of requests and prod from my end.

Spence GMC sales, service departments and GM, I purchased a 2025 from Spence GMC in January 2025. I returned numerous times for body work at the Spence service department. . At around 1700 miles the transmission had to be repaired, so I had to take it to Prince Chevy multiple times, since they are the closest to my home and I didn’t think it would make it to Thomasville. At around 7000 miles I had to take it back to Prince 2 more times due to transmission issues . They had to replace the transmission this time, which took 2-3 weeks to complete. Due to the body repair and transmission repair/replacement we have been without use of the vehicle around 30 or more days all together. We recently got our blazer back from Prince Chevy, but I wanted to make Spence GM aware of my intent to return the blazer for a full refund if the transmission breaks again. I believe the vehicle already qualifies as a lemon under the Georgia Lemon Law, but I am giving it one more chance it hopes there will be no more transmission issues. Brad Pearson

I had an excellent experience with everyone at Spence. They are super nice and make you feel good about the entire process.

Everyone was great

Excellent service

Outstanding service. Extremely prompt and courteous.

So happy to have my car in one piece again.

excellent exper

Warranty work and all went well

Great experience.

No pressure to buy. Rocky is easy to deal with and kept me in formed on the progress.

Na

James Sumner and the staff are always great to deal with. He is essentially the only salesman i trust in Thomasville.

We did not have a great experience. The communication and service was not as it usually is.

Repairs were accomplished timely, when the service manager promised, and at a reasonable price.

Service on vehicle took less than an hour! Spence is a great dealer for both sales and service! I live 20+ miles from dealership but wouldn't take either of our cars anywhere else!

The lady that helped me was super nice and professional and my appointment was faster than I expected it to be!

I always have a great experience at Spence. Great people.

Spence always takes care of your car service needs. Very professional!

Scheduled service, requesting pick up and drop off since I couldn’t leave work. No one came to get my vehicle. Was called and “rescheduled “ for Monday - again no one showed. Took vehicle elsewhere

When we walked in, everyone was decent and informative. We overheard a gentleman could not crank his truck after GM Spence serviced his truck. When our vehicle was ready, our oil level was showing low because they did not reset the oil life, and we had to go back inside to ask for someone to reset the oil life. Honestly, I did not want to touch the wrong thing, and after over a decade working in law enforcement, I learned, "If you didn't see it happen with you eyes, you cant vouch for it happening", and I did not see them change my oil. The same female representative we spoke to when entering, changed her attitude from 'wanting to help', to 'you're a burden'. The same mechanics were not there that have been there with my previous services. My fuel level went from 118 miles to the gallon parked at my house to 57 miles to the gallon when I pulled out of my driveway, after driving 10 miles, it went to 22 miles to the gallon back parked at my home. I haven't gotten and answer on the phone when I called. This last visit was the worse; if possible, we are going to find another dealership that can help us service our vehicle.

Friendly staff, good communication about vehicle status, quick service.

Timely and informative

Overall good, did not reset air pressure after tire rotation and did not reconnect the steps.

Great service

My visit was good

Rachel was awesome.

I have been knowing Rocky S. for years now but never have purchased a vehicle from him or spence chevrolet. it was truly an enjoyable experience he was really great , very knowledgeable and and informative about the truck i purchased ,they had all the paper work done for me before i even picked truck ,he basiclly just came to house picked me up drove me back to dealership paperwork was all ready ,just sign and drive it was great very professional, thank you!

Its was nice that i came to your dealeship and met Mr James

My experience is always pleasurable when I conduct business at Spence. I drove over 35 miles from Tallahassee, FL to have both my Cadillac and my GMC serviced there.

Always the best.

Everything was great

Customer service was off the charts by the service department and they were able to answer any of my questions. Go Spence

They were professional and worked in a timely manner…

Appreciated the responsive staff at Spence in getting an estimate for the repair of the underbody part (air dam) on the front fender.

Rachel who handled my service appointment was friendly, helpful and professional.

Good service Good explantation when finished. Appt took a little longer than normal.

I had my car looked at and needed struts, they said they needed to order the part and would call me when the part came in. After 2 weeks waiting for a call back, I never received a call back and called to check in and they had my parts but forgot to call me. I booked my appointment for the morning on Friday, and asked them to let me know how long it would take to see if I needed to drop my car off for the day, as I live 1.5 hours away. They said they would ask Wayne and call me back to let me know. I never received a call back. When I got to my appointment it took 4 hours for them to change my struts. I left and had to call back 15 minutes later, as my car was not aligned because they forgot to align my car. Stacey told me to come in first thing at 8 am on Saturday as there was nothing else on the schedule so I did, I was told it should only take and hour to 1.5 hours. After sitting there for 2.5 hours I was asked to walk next door to Stones because my toddler was getting a little nosey and was told it would be another 3 hours or more. Since I lived 1.5 hours away there wasn’t anything they could do. When we walked outside I seen my car in a parking spot. They never got to it, and never started working on it so I had to drop my car off a week later on Friday, and was told I would have an appointment set, with a discount on an oil change for the inconvenience. When I showed up to drop my car off Thursday evening for Friday I was told I was not put down for an appointment. After driving 73 miles there and 73 miles back 4 times, my car was finally ready, $117.00 later for an oil change, as the alignment was covered under warranty. The service center needs better communication! I should not have to bring my car in 3 times for struts and alignment. A lot of money wasted and time wasted as I had to take off of work also and the amount of gas I had to use after I said from the beginning I did not live close.

People at the dealership are always courteous, helpful and knowledgeable. They go out of their way to make sure everything is right. Pleasure doing business with them.

Mr Rocky was wonderful to work with! I told him exactly what I was looking for and he found it within one day and had it brought to the dealership for me

Friendly and professional

We love Rocky Spence!! He’s the best!!

Dealing with Stacie was a smooth and great experience. She treated me with respect and care and made sure everything was listed correctly on my service report. As always, my car was taken care of and I felt confident leaving the following week with a car that I trusted to drive. Spence has been an incredible place to buy a vehicle and have serviced. From replacing recall items and oil changes to tires and alternators, they have been the best over the past 8 years we have used them. I wouldn't go anywhere else!

Notified them 9/20 and supplied pictures the seal of my sunroof was popped up and needed to be replaced. Made the appointment and dropped off my car 9/24. They called hours later they didn’t have the right seal. When I picked up car they let me know when the correct seal comes in and they’d replace it. Received a text last week 9/30 saying this was a new contact to reach out if I needed anything. Asked when my new seal would be in. That was a week ago and still no response. As of now I feel they forgot and didn’t order it. I have to take off work, drive 25 miles one way and make arrangements for someone to pick me up each time I come. Wish they could get their job straight so it’s not such an issue each time. Had my car 6 months now and I think this was my 4th trip over for them repeatedly fixing things. Never bought a new car that needed to come in so dang much.

Friendly, professional and informative associates. On time and done correctly with a full explanation.

It’s always a pleasure getting my truck serviced at Spence. The new service advisor Frank was vey nice and professional.

Did me a big favor in getting my car in without having an appointment. Skilled tech quickly diagnosed the problem & fixed it. I enjoyed driving the ESilverado to breakfast.

Appointment at 9 am.. 3pm, still haven't looked at it. Called and got manager on it. $75 to tell me i need a battery. Oil change is next. Guess I'll take it somewhere else

Service and all on time. Great service staff

Best I have had

The Spence Dealership Technicians were thorough and did great work at a reasonable price and on time when they said they would finish.

Service was on time and done in a very customer friendly manner.

Rocky was friendly and knowledgeable

Very Good

Service department needs better communication. I had to drive 75 miles there from my home 75 miles back 6 times just to get struts changed and an alignment they forgot to do. I sat there for 4 hours my first visit. If I knew it would take that long I would’ve dropped my vehicle off the day before. When I asked how long it would take when making an appointment, I was told they would call me back. Never got a call back. They also forgot to align my car. My 2nd visit I returned for the alignment, and sat there for 3 hours for them to never even get to my car. Making me return a 3rd time. When I showed up the 3rd time the guy told me I didn’t have an appointment when I was supposed to.

it was good

very friendly staff

I’m used to the guys at the service desk giving excellent, professional service. There was a new face this time, and he seemed to be bs-ing me when I asked if the techs checked on something I had asked him to have checked. It sounded like he forgot to ask them and then was bs-ing that he did instead of owning up to forgetting. He also seemed to be on his phone giggling a lot like he was texting or watching something. All in all, it wasn’t the professional experience I’ve grown accustomed to over the years that I’ve serviced my vehicle at Spence.

Rocky went out of his way to help me what I hope was a rare problem with my pickup. He has earned my business!